North Yorkshire Mortgages customer survey form

 
Thank you for taking the time to complete our survey. We value your opinions and honest feedback, and will use them to continually improve our quality and service.

Have we contacted you in any of the following ways? (Please tick all that apply.)

By TelephoneIn Writing

Are you completing this survey as a result of our recent text message campaign?YesNo

Do you feel that our communication is timely, clear and helpful?YesNo

Do you feel the information you receive is timely, clear and helpful?YesNo

In the last 6 months, have you contacted us in any of the following ways? (Please tick all that apply.)

By TelephoneIn WritingThrough the Internet

Was your request actioned appropriately, and in a timely manner?YesNo

Were your individual needs and circumstances taken into account?YesNo

Do you feel fully informed about the current status of your account?YesNo

If you have experienced payment difficulties, do you understand the options available to you?YesNo

Were the options offered suitable and affordable for your circumstances?YesNo

Do you understand the consequences of any actions and of non-payment?YesNo

Have you been charged any fees which you feel are unjustified?YesNo

Overall, are you satisfied with the service you have received?YesNo

 
Thank you for completing our survey.