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Help us to improve our Service by providing your feedback

North Yorkshire Mortgages customer survey form

 

 
Thank you for taking the time to complete our survey. We value your opinions and honest feedback, and will use them to continually improve our quality and service.

Have we contacted you in any of the following ways? (Please tick all that apply.)

Are you completing this survey as a result of our recent text message campaign?

Do you feel that our communication is timely, clear and helpful?

Do you feel the information you receive is timely, clear and helpful?

In the last 6 months, have you contacted us in any of the following ways? (Please tick all that apply.)

Was your request actioned appropriately, and in a timely manner?

Were your individual needs and circumstances taken into account?

Do you feel fully informed about the current status of your account?

If you have experienced payment difficulties, do you understand the options available to you?

Were the options offered suitable and affordable for your circumstances?

Do you understand the consequences of any actions and of non-payment?

Have you been charged any fees which you feel are unjustified?

Overall, are you satisfied with the service you have received?

250 characters remaining

 
Thank you for completing our survey.

21 October 2017

Contact Us

Call us on 0345 130 4145*

Fax us on 0344 892 1815

Our lines are open:

Monday - Friday
9:00 - 17:00 Customer Contact Centre

8:30 - 20:00 Credit Management Department

Our Interest Rates

SVR

5.5%

LIBOR

0.29%

Bank of England Base Rate

0.25%

Historical interest rates

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*Calls may be recorded for training, monitoring and regulatory record keeping purposes
North Yorkshire Mortgages is authorised and regulated by the Financial Conduct Authority under registration number 303372
Registered office: The Bailey, Skipton, North Yorkshire, BD23 1DN Registered in England and Wales number 2238645
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Subject to status and valuation. North Yorkshire Mortgages require a first mortgage on the property. Minimum age 18 years. Site intended for UK residents only.