Thank you for taking the time to complete our survey. We value your opinions and honest feedback, and will use them to continually improve our quality and service.
Have we contacted you in any of the following ways? (Please tick all that apply.)
By TelephoneIn Writing
Are you completing this survey as a result of our recent text message campaign?YesNo
Do you feel that our communication is timely, clear and helpful?YesNo
Do you feel the information you receive is timely, clear and helpful?YesNo
In the last 6 months, have you contacted us in any of the following ways? (Please tick all that apply.)
By TelephoneIn WritingThrough the Internet
Was your request actioned appropriately, and in a timely manner?YesNo
Were your individual needs and circumstances taken into account?YesNo
Do you feel fully informed about the current status of your account?YesNo
If you have experienced payment difficulties, do you understand the options available to you?YesNo
Were the options offered suitable and affordable for your circumstances?YesNo
Do you understand the consequences of any actions and of non-payment?YesNo
Have you been charged any fees which you feel are unjustified?YesNo
Overall, are you satisfied with the service you have received?YesNo
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Thank you for completing our survey.
21 October 2017
Call us on 0345 130 4145*
Fax us on 0344 892 1815
Our lines are open:
Monday - Friday9:00 - 17:00 Customer Contact Centre
8:30 - 20:00 Credit Management Department
Saturday9:00 - 13:00 Credit Management option only.
Bank of England Base Rate
Historical interest rates
For more information please visit the Jargon Buster page
*Calls may be recorded for training, monitoring and regulatory record keeping purposes
North Yorkshire Mortgages is authorised and regulated by the Financial Conduct Authority under registration number 303372
Registered office: The Bailey, Skipton, North Yorkshire, BD23 1DN Registered in England and Wales number 2238645
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
Subject to status and valuation. North Yorkshire Mortgages require a first mortgage on the property. Minimum age 18 years. Site intended for UK residents only.